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ladycastle
Participant
August 5, 2014
Question

Laptop stolen. Need to deactivate LR and PS

  • August 5, 2014
  • 1 reply
  • 141 views

We were burglarized, and my Macbook pro was stolen. How can I deactivate Lightroom 3 and PS CS5 extended, so that they won't be able to use it, and my photos. I have the discs for the softwares, so I would still want to re-install them later when I get my new computer. Thanks for your immediate reply. Would appreciate it.

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    1 reply

    Mylenium
    Mylenium
    Legend
    August 5, 2014

    You can't prevent the thieves from using your software - once it's activated, anyone can use it. The best thing to do would be to contact support to request a replacement serial number and have the old one blacklisted. At least that way the install may deactivate - if and when the computer ever goes online and incidentally happens to check for updates or something like that. there's really no way to control this beyond that.

    Mylenium

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