Latest Adobe Creative Cloud Desktop update fails on my Windows 11 pc

Forum|Forum|3 years ago
May 6, 2022
3 replies
420 views

Yesterday on my Windows 11 machine, Creative Cloud Desktop indicated there was an update available. I let it go. The result was a new installtion with a totally blank window when it runs.

I went to the Cloud site and downloaded the latest version, installed it, and opened it.

All I get is a blank window.

Reboots don't seem to help.

It updated fine on my Win 10 machine.

I'm now stuck.

This topic has been closed for replies.

Correct answer Peru Bob

Try uninstalling and reinstalling the CC App:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

J

jimmspAuthor

Participating Frequently

Thanks.

I fixed it by downloading the "uninstall" app which also has a repair option.

I ran the repair, that downloaded a new copy (even though I did that yeaterday" and when that installed, it ran perfectly.

The repair option obviously did something additional.

Peru Bob

Correct answer

Community Expert

Try uninstalling and reinstalling the CC App:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

kglad

Community Expert

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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