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Latest Lightroom update doesn't appear in Creative Cloud on my iMac

Forum|Forum|8 years ago
July 21, 2017
2 replies
939 views

When launching Lightroom I get a pop up telling me that there is an update available and that I should use the Creative Cloud app to install it. However, the Creative Cloud app says Lightroom is up to date. I have restarted my iMac, signed out of Creative Cloud etc, but none of this works.

Lightroom updated perfectly on my other Mac.

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

Thanks for the update Lewis Craik. Do you use a system optimizer or remove files previously from the /Library/Application Support/Adobe folder?

Regardless you will need to remove Lightroom CC 2015 or Lightroom 6 and reinstall. Information on how to remove Lightroom can be found at Uninstall or remove Creative Cloud apps.

If you have a Creative Cloud membership then you can use the Adobe Creative Cloud desktop application to download and install Lightroom CC 2015. Details regarding the process can be found at Download and install Creative Cloud apps .

If you have Lightroom 6 then you can download a fresh copy of the installation files at Download Photoshop Lightroom. You will then need to run the in product update to update Lightroom to the current version.

Jeffrey_A_Wright

Legend

Lewis Craik if the Lightroom update is failing to apply then please review the installation log to determine the cause of the update failure. Details on how to locate the installation log can be found at Troubleshoot Adobe Creative Cloud install issues with log files . Please post any errors you discover to this discussion.

L

Lewis CraikAuthor

Participating Frequently

Lightroom is on 6.10.

This is from the most recent ***START Adobe setup***

| ************************* START Adobe Setup *************************

</ProductInfo>

<PackageServiceURL>https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v2/applications</PackageServiceURL>

<x-api-key>CreativeCloud_v4_1</x-api-key>

<prefMigration>FALSE</prefMigration>

<DeleteUserPreferences>false</DeleteUserPreferences>

</RequestInfo>

</DriverInfo>

07/19/17 19:48:12:415 | [WARN] | | HDSetup | OOBEUtils | XMLParser | | OOBEUtils | 9229984 | ERROR invalid xml file path. Could not read data from path /Library/Application Support/Adobe/PCF/{ACR-9.10.1.60-64-ADBEADBEADBEADBEADB}..xml

07/19/17 19:48:12:517 | [WARN] | | HDSetup | OOBEUtils | XMLParser | | OOBEUtils | 9229984 | Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “{ACR-9.10.1.60-64-ADBEADBEADBEADBEADB}..xml” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Library/Application Support/Adobe/PCF/{ACR-9.10.1.60-64-ADBEADBEADBEADBEADB}..xml, NSUnderlyingError=0x7ae6ec60 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 0 error(s), 2 warnings(s)

WARN: ERROR invalid xml file path. Could not read data from path /Library/Application Support/Adobe/PCF/{ACR-9.10.1.60-64-ADBEADBEADBEADBEADB}..xml

WARN: Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “{ACR-9.10.1.60-64-ADBEADBEADBEADBEADB}..xml” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Library/Application Support/Adobe/PCF/{ACR-9.10.1.60-64-ADBEADBEADBEADBEADB}..xml, NSUnderlyingError=0x7ae6ec60 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

-------------------------------------------------------------------------------------

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 0 error(s), 2 warnings(s)

WARN: ERROR invalid xml file path. Could not read data from path /Library/Application Support/Adobe/PCF/{ACR-9.10.1.60-64-ADBEADBEADBEADBEADB}..xml

WARN: Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “{ACR-9.10.1.60-64-ADBEADBEADBEADBEADB}..xml” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Library/Application Support/Adobe/PCF/{ACR-9.10.1.60-64-ADBEADBEADBEADBEADB}..xml, NSUnderlyingError=0x7ae6ec60 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

-------------------------------------------------------------------------------------

Jeffrey_A_WrightCorrect answer

Legend

Thanks for the update Lewis Craik. Do you use a system optimizer or remove files previously from the /Library/Application Support/Adobe folder?

Regardless you will need to remove Lightroom CC 2015 or Lightroom 6 and reinstall. Information on how to remove Lightroom can be found at Uninstall or remove Creative Cloud apps.

If you have a Creative Cloud membership then you can use the Adobe Creative Cloud desktop application to download and install Lightroom CC 2015. Details regarding the process can be found at Download and install Creative Cloud apps .

If you have Lightroom 6 then you can download a fresh copy of the installation files at Download Photoshop Lightroom. You will then need to run the in product update to update Lightroom to the current version.

kglad

Community Expert

check your lr version (help>about lr). if less than 6.12, click the lr 6 link below

Downloadable installation files available:

Suites and Programs: CC 2017 | CC 2015.5 | CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z | 9 standard | 8 standard |
Authorware: 7.01 windows |
Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
Cold Fusion: 11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0 |
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2 |
Lightroom: 6.0| 5.7.1| 4.4 | 3.6 |
Photoshop Elements: 15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
Premiere Elements: 15,14,13,12,11,10,9,8| 9, 8, 7 win | 8 mac | 7 mac

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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