Latest versions of the Adobe suite [Cloud membership is current but 2019 versions are Trial versions]

Question

Please could you assist me to understand why it is that I now have to buy the Adobe Suite - InDesign, Photoshop and Illustrator - 2019 versions now when I pay monthly and have done for some time for the previous versions?

I thought the upgrades would be automatic and that my monthly premium would just carry on regardless.

I have downloaded the Free Trial versions for the next 7 days, but must I now buy them again?

If I do that what happens to the monthly installment that I have been paying up until now?

Do I start a new repayment period for the 2019 versions?

I am a little concerned that if I buy all of these now then I will be paying two monthly contracts, one for the previous version and one for the new versions?

Thanks so much.

Colleen

Kanikas · Accepted Answer

Hi there,In order to check what is the root cause of this behavior, I would request you to share the licensing logs from the impacted machine when the issue occurs.Kindly use the tool to collect logs: Log Collector ToolThanksKanika

arij2010 · Answer

Hi,The subscription gives you the access to all the new versions .I think you have a technical issue ,check is you're using the correct email address :

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