Legacy Acrobat Unable to activate and use despite deactivating all previous computers

Forum|Forum|1 year ago
May 24, 2024
4 replies
3452 views

I am working in Windows 10, Ryzen 7700 processor, 64 mg RAM and have a new motherboard. I need my Acrobat X Pro program but it will not read my PDF files (that it created over the past number of years) telling me they are corrupted. They weren't yesterday when I use the program just prior to my rebuild. Now the Adobe program, although licenced and activated, refuses to activate on this computer despite have no activated devices listed in my profile.

What must I do to get the program running (activated on this computer) and what might I expect when I am getting messages that the PDF files are corrupted.

General troubleshooting

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DoorGuy500Author

Participating Frequently

Thank you very much!

kglad

Community Expert

don't post, even partial, serial numbers.

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DoorGuy500Author

Participating Frequently

apologies

Brad @ Roaring Mouse

Community Expert

Did you do a full reinstall after changing your system? Your previous install would be linked to your old hardware (much like Windows itself would be)

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DoorGuy500Author

Participating Frequently

Yes, I did complete reinstall, but I moved oy OS on the NVME drive so the computer must hae some residual information then. At least that points the way. But as far as my devices, I have deactivated anything that was listed. Woudsl that problem then be inside my computer? The Control Panel does not show the Adobe products in order to uninstall anything. Am I back to square opne with the install? Wipe my c-drive and reinstall starting over then?

kglad

Community Expert

you don't need, nor can you, re-register acrobat x. you just need it to be installed and activated.

is it?

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

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