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Question

Legacy Design Suite activation

Forum|Forum|3 months ago
October 18, 2025
4 replies
185 views

I'm the original owner of a store bought Design Suite 5.5. (I use CC for my main). I have an old laptop that won't run CC and tried to load my old DS. I can't install due to 2 loads. I have the original PC that DS is still installed on however when I try to deactivate I get a message to connect to the internet. I can receive updates and am online. I know this is a ridiculous ask as its so old but its legit software and I'd like to use it. Any advice or workaround would be appreciated.

P.S please forgive of this is the wrong forum for this post.

Windows

Nancy OShea

Community Expert

See these help articles:

- https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html
- https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html

Hope that helps.

Good luck.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-If you have Windows 7 be sure to do the EASYFIX.MSI in step 2 of the above link
-test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html
-https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error113
-https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/security/enable-tls-1-2

ericr64Author

Participating Frequently

Thank you I will try this.

kglad

Community Expert

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

ericr64Author

Participating Frequently

Thanks for your reply

D Fosse

Community Expert

Maybe it's a firewall setting. I remember that was a rather common problem back in the day, some people couldn't activate or deactivate even when they were otherwise online. Maybe you can even find the old help documents if you do a search.

ericr64Author

Participating Frequently

Perhaps, its an old pc that was in storage. One of these suggestions will likely work.

kglad

Community Expert

keep us updated.

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