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M
MeSo2
Participating Frequently
December 16, 2024
Question

Legacy Product not showing in registered product list.

  • December 16, 2024
  • 2 replies
  • 577 views

I obtained an email from <Removed by moderator> to my only email I always used back in 2010.

It states:

The following products from order AD_________ are now available for download:
Adobe Creative Suite 5 Web Premium (Windows,English)

 

I am trying to deactivate my registered license because I did a hardware swap. At this late juncture there is no way for me to undo my hardware upgrade. Can I please get some help with that?

 

Also, I have tow licenses. I could deactivate my other license and reactivate it on this new build, but I am afraid that will fail. (Will it fail? I do not want to end up with no license working.)

 

Your help is highly appreciated.

 

This topic has been closed for replies.

2 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
December 16, 2024

MeSo2, please see https://adobe.ly/4gDNe4V for information on how to manage and maintain any remaining activations that you have for Creative Suite 5 Web Premium. ^JW

M
MeSo2Author
Participating Frequently
December 16, 2024

Thank you for that link.

FYI, when running PS I get this prompt

 

I starten the uninstall process and got this

and after that this:

 

What should I do next?

M
MeSo2Author
Participating Frequently
December 16, 2024

one more

 

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
December 16, 2024

[Moderator moved from Using the Community forums to Download & Install.]

 

CS5 is a 15-year-old, unsupported product that's way beyond its 'replace me' date. Even if you could install it on a new machine and operating system for which it was never intended, the aged out activation servers are no longer fully functional. Nobody can guarantee anything. 

 

Best advice, replace CS5 with modern software that's fully supported & compatible with your new equipment.

 

MODERN OPTIONS:
==============
FREE Acrobat Reader -- view, comment, print & sign PDF.
https://www.adobe.com/acrobat/pdf-reader.html

Paid Acrobat Pro -- the complete solution for creating and saving PDF.
https://www.adobe.com/acrobat/acrobat-pro.html

Photoshop Elements or Premiere Elements (3 year license, no subscription needed).
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:
- Photoshop CC and Photoshop on iPad
- Camera Raw
- Lightroom on desktop, mobile and the web
- Lightroom Classic
- Portfolio website + hosting
- Adobe Express (free starter plan)
- Bridge
- 20 GB cloud storage (upgradable to 1 TB).
https://www.adobe.com/creativecloud/photography.html

Premium Adobe Express ($10/month). Mobile & web-based graphics & video apps for social media content creators.
https://helpx.adobe.com/express/using/express-overview.html

Creative Cloud Bundles & Single App Plans for mobile, web & desktops
https://www.adobe.com/creativecloud/plans.html

 

Most Creative Cloud apps work on these systems, no more than 2 versions back:

  • Windows 11 (64-bit) versions 23H2, 22H2; Windows 10 versions 22H2, 21H2;
  • MacOS 15 (Sequoia), 14.7 (Sonoma), 13.6.7 (Ventura), 12.7.6 (Monterey).

- https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
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