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Participating Frequently
August 8, 2017
Answered

(LEGAL) WARNING: Adobe India Users - Adobe's GSTID is invalid!

  • August 8, 2017
  • 8 replies
  • 7256 views

THIS IS A WARNING TO ALL ADOBE INDIA USERS

Adobe is illegally charging us a GST of 18% as they are using an invalid GSTID on their invoices. I have contacted them about this multiple times (Case 0222758112) starting with a month ago, and the only responses i get hint towards either not understanding at all how GST in india works, or an intentional tax fraud.

This will result in two things:

1) Business owners will not be able to claim an input credit on the GST paid to Adobe, and

2) Individuals subscribed to the package will be charged an extra Rs/ 608 per month under the purview of tax, but will serve as Adobes profits instead.

Tax fraud anyone?

I am hoping that by bring this to the attention of other users, Adobe will finally take action and educate themselves some more.

There are extremely poor and uneducated people in this country who have grasped the concept of GST MUCH better than a reputed company like Adobe. This is honestly, extremely shameful. 

The below are my points to adobe to clarify and educate them.

1) Stating an invalid GSTID on an invoice (as is in your case), is against the law. This comes under illegal without intent.

2) After i have brought this to your attention a month back, and a new invoice has been generated, it now comes under illegal with intent.

3) GSTID on invoice is mandatory, as people who would claim an input credit on the tax will need YOUR correct GSTID to file for returns. The moment we do this with the current illegal ID provided, it becomes a case of tax fraud on the customers part.

4) Once a case of tax fraud is noticed, an inquiry will take place to determine the reason for the same, and all your customers will direct the GST dept to to the adobes invoice.

5) Case of tax fraud gets pushed onto adobe from multiple customers, resulting in a class action lawsuit. This along with the fact that you have illegally issues millions of invoices till now.

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi Sheena,

This is a helpful discussion!!

It seems that the above response doesn't hold any value, the GSTIN number "9917IRL29003OSG" is still invalid. Please provide me the right GSTIN number.

Regards,

Raghu


Hi there,

Please Contact Customer Care for more details.

Regards,

Sheena

8 replies

Asha Kanta Sharma
Participating Frequently
September 17, 2021

So, just wanted to take an update here. Was the problem ever got sorted ?

Thanks and RegardsAsha Kanta Sharmaashakantasharma@gmail.com
Participant
April 22, 2019

Same issue. This a GST/VAT invoice and it says 0%tax. Customer care is clueless about input tax credit.

Known Participant
April 9, 2019

So far, nothing has been done. I've written to [e-mail deleted] as instructed by the Adobe Customer Care reps, but this person is just ignoring emails.

I just now chatted with their representative about the issue, and I was told that this issue would be resolves on urgen basis. But that was told to me last month as well. No news so far.

Can anyone suggest what is to be done?

[Moderator comment: Please do not post private information like e-mails in this public forum.]

Known Participant
April 11, 2019

Okay. Sorry about that

Participant
November 23, 2018

Have they sorted the GST problem? Can one get input credits on individual licence too? I am intending to get Adobe CC and am looking for advice... Please help...

ridhiin
Participant
May 28, 2018

The invoices generated to me, for now, is with the "Digital River Ireland Limited" having GSTIN "9917IRL29003OSG"

As of this date 29th May 2018, the GST portal shows that they haven't filed returns for Even July 2017!!!

This is losing 500 rupees a month for which you should be able to be credited back by GST.

I'm unsure if I can claim the GST amount in Input Tax credit??

Participating Frequently
January 19, 2018

I find it incredible that Adobe / Digital River can charge GST using a fraudulent GSTIN.

(Google India seems to sorted it out, why cant Adobe. Hubris is my guess.)


Will complain on the GST link.

Appears unless one complains they're not going to take notice.

kantilals794172
Participant
February 5, 2018

The GST id mentioned on Digital River invoice as India GST ID 9917IRL29003OSG is a valid GST ID as verified on services.gst.gov.in portal.

They are registered in India as Non resident Online Service Provider. However, the gst portal says that they have yet not filed GSTR5A for July17.

Participating Frequently
February 5, 2018

So does that mean input credit will be available?

Participant
January 2, 2018

Correct. Same here. Adobe has sent back doctored Invoices with my GSTIN. But their GST is invalid.

Sheena Kaul
Community Manager
Community Manager
August 8, 2017

Hi Raahil,

I understand your concern regarding the GST being charged on your Adobe invoices.

Let me get a callback arranged for you on the same case# as you provided from the billing team so that we can help you with the query.

Appreciate your patience.

Regards,

Sheena

Participating Frequently
August 8, 2017

Waiting for a call back in that case.

Participating Frequently
August 8, 2017

Please dont disable this thread until the issue is completely resolved.