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Participant
June 24, 2022
Question

Legitimate license revoked after 12 years!

  • June 24, 2022
  • 2 replies
  • 232 views

The Lightroom license I have that is listed within my Adobe account has been revoked as I found when i tried to change laptop. The on-line subscription product is of no interest as I go travelling for many weeks at a time photographing African wildlife.

 

How can I recover the product please?

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2 replies

John T Smith
Community Expert
Community Expert
June 24, 2022

Does the message revoked, or activations used up? (I can't remember the exact words)

 

For a 12 year old program you MAY have this problem

-https://helpx.adobe.com/creative-suite.html?promoid=19SCDRQK

Participant
June 24, 2022

Thank you both. Bizarrely it suddenly decided to open the program and appears to be working, although it has lost the links and settings that I had built previously. However I am not going to complain as I am hugely relieved!

kglad
Community Expert
Community Expert
June 24, 2022

glad all's well.

kglad
Community Expert
Community Expert
June 24, 2022

what was the error message?  (a screenshot, if it's in english, is most helpful).

 

and, Adobe Genuine software FAQ