Skip to main content
A
angelaisomportraiture
Participant
May 13, 2015
Answered

Letters won't enter in redemption code

  • May 13, 2015
  • 1 reply
  • 1565 views

I am trying to enter my redemption code for PSE 13 which was purchased in the box from Best Buy.  The issue is that I can't enter any letters, only numbers.  Clearly my keyboard works fine.  What do I do?

    This topic has been closed for replies.
    Correct answer Ned Murphy

    It sounds like you are trying to enter a redemption code in a serial number entry (which only takes numbers).  You use a redemption code to get a serial number.  See the following...

    Redemption Code Help

    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

    1 reply

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    May 13, 2015

    It sounds like you are trying to enter a redemption code in a serial number entry (which only takes numbers).  You use a redemption code to get a serial number.  See the following...

    Redemption Code Help

    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices