Answered
license
I had a lot of trouble downloading photoshop and now I can't even using because it says that I can't get my license. What do I do and is anyone else having the same problem as me?
Nancy OSheaCorrect answer
Community Expert
September 5, 2020
Moving to Download & Install where this belongs.
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.
Nancy O'Shea— Product User & Community Expert
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