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December 1, 2017
Answered

License Agreement for all CC apps keeps popping up every 30 seconds. I haven't even able to install the application!!

  • December 1, 2017
  • 1 reply
  • 1813 views

I downloaded the free trial for Premiere Pro, Photoshop, and Animate but haven't been able to run any of them because the license agreement pop up keeps showing up every few seconds (not an exaggeration). Clicking 'Accept' or 'Quit' doesn't seem to work.

I haven't been signed out so far.

The 'Run as Administrator' trick doesn't work.

What should I do??

This topic has been closed for replies.
Correct answer kglad

apply each step you can:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 1, 2017

apply each step you can:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials