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Davids777
Participating Frequently
March 18, 2025
Question

License impossible to install

  • March 18, 2025
  • 3 replies
  • 1703 views

Hello, 

 
I have a license for Adobe Web Premium that I paid more than €2,000 for, which gives me the right to two installations. A few years ago, my laptop broke down with one of the licenses installed, and recently, I changed some components on my computer. When I tried to reinstall Photoshop on my computer, the application told me that I must first uninstall a license, which is of course impossible since I no longer have access to the previous installations. How can I proceed to install my license on my computer ? 
 

The products appear on my Adobe account, but it doesn't show any activated products in the list of activated products.

 

I also tried Adobe AI chat and Adobe on Twitter, but without success.

 
Thank you. 
Kind regards

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    March 20, 2025

    Unsupported Web Premium is a legacy Creative Suite product.  It's more than a decade past its "replace me" date. You can't deactivate legacy products online.  Sorry, that only applies to current Creative Cloud subscriptions.

     

    Unless you have access to the devices on which CS was previously installed to free up activations for use on a third device, you're stuck.  There's not a thing anybody can do except direct you to supported replacements.

     

    MODERN OPTIONS:
    ==============
    FREE Acrobat Reader -- view, comment, print & sign PDF.
    https://www.adobe.com/acrobat/pdf-reader.html

    Paid Acrobat Pro -- the complete solution for creating, converting and saving PDF.
    https://www.adobe.com/acrobat/acrobat-pro.html

    Photoshop Elements or Premiere Elements (3 year license).
    https://www.adobe.com/products/photoshop-elements.html

    Creative Cloud Photography (Annual  & Monthly plans)
    https://www.adobe.com/creativecloud/photography.html

    Creative Cloud Bundles & Single App Plans for mobile, web & desktops
    https://www.adobe.com/creativecloud/plans.html

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
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    Davids777Author
    Participating Frequently
    March 20, 2025

    This product is old but still more than enough for me. Considering the price, it is unacceptable to lose an expensive license because it is impossible to uninstall the activated license on a broken computer. I bought a lifetime license and seeing how Adobe behaves with those who pay a fortune for their products, I can guarantee you that my alternative will never be an Adobe product again

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 20, 2025

    @Davids777 

     

    you can still use for 30days.  after that there are ways to continually get another 30 days.  none of those are both simple and convenient, but if you're interested, let me know.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 18, 2025

    If you replaced certain components, Adobe sees the computer as a different computer.

    The only way to free up an activation is to deactivate it from the computer that was activated.

     

    If you can't deactivate from the laptop, and didn't deactivate it before changing components, I think your only option would be to reinstall the old components, and hope that Adobe sees it as the computer on which it was activated.

    You could then deactivate it, reinstall the new components, and activate it.

    D
    Davids777Author
    Participating Frequently
    March 18, 2025

    Hi, I replaced main board AM3 to AM4, RAM and CPU. 

     

    If Adobe don't give any solution to unlock a 2000€ licence, I understand why people prefer piracy instead of paying an unsafe very expensive licence. I paid for safety but in the end I just lose money

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 18, 2025

    you would have to restore the hardware on the computer that has an activation in order to deactivate.  that would not be easy and, if it's impossible, it's not possible to deactivate on that computer.  there are two with activations.  are they both impossible to use for deactivation?

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    March 18, 2025

    Davids, thanks for posting your question on managing your activations for Creative Suite Web Premium. Please see https://adobe.ly/3FDxSjJ for information on how to manage and utilize any remaining activations in 2025. ^JW

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    Davids777Author
    Participating Frequently
    March 18, 2025

    Hi, Thanks for your answer but I don't see any solution here to my problem...

     

    Just received this private message, I suppose it's a scam ->

     

    Welcome to Adobe Support Community

    Hi,

    You can Directly send Email to our Adobe Customer Care Team Email A

    Adobe_Tech@outlook.com and they will help you via Email.

    Team Adobe

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 18, 2025

    that's a scammer email.

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