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cyrilleb23717126
cyrilleb23717126
Participant
February 11, 2017
Question

License key every day ? (remettre la clé de licence à chaque ouverture)

  • February 11, 2017
  • 2 replies
  • 480 views

Sorry for my poor english !

I've bought Lightroom 6 (not the annual subscription, but the all software for eternity )

But, every time I open Lr, it ask me for the License Key and I start at point 0 (no memory of my choices of the last session)

Do you have the same issue ?

I couldn't find any mail address for the support, so I ask you !

Cheers

Cyrille

In french :

A chaque fois que j'ouvre Lr6, il me demande de remettre la clé d'activation de la licence... Et toutes les options que j'ai configuré lors de la dernière séance de travail (dossier de destination, copyright, etc) ont sauté.

Je précise que j'ai acheté LR6 en version finale, ce n'est pas un abonnement Adobe.

Je ne sais pas si je suis sur le bon forum, mais je vous remercie d'avance de vos éventuelles réponses.

    This topic has been closed for replies.

    2 replies

    T
    TanujSandal
    Inspiring
    February 22, 2017

    Moving to Downloading, Installing, Setting Up​

    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    February 11, 2017

    What is your OS?

    Did you use standard locations suggested by the installer to install Lightroom?

    --- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
    cyrilleb23717126
    cyrilleb23717126Author
    Participant
    February 11, 2017

    Thanks for your answer

    OS = Windows 7

    My hard disk has 2 partitions C and D

    I installed Lr on D (with all the register)

    Of course, it suggested me to install on C.. but I've not enough place

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    February 22, 2017

    Cyrilleb23717126 I would recommend you free up enough space and install Lightroom to the C: drive.  You can store the images on your D: drive.  It is likely that the custom install location is leading to the need to re-enter the serial number.

    If successful I would recommend you increase the size of your C: drive/partition to allow for applications to be installed.  You will also want to make sure to have sufficient disk space for any temporary files that are needed by the Operating System.

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