License key not working on re install

Forum|Forum|1 year ago
March 27, 2024
2 replies
2248 views

Hi

I have an issue where I have deactived a previous licence of Adobe Creative Suite 5.5 on one computer and upon trying to reinstall on another computer it is saying that the license is currently being used. I have tried reinstalling the Suite back on to the original computer but now can not activate it with that license key anymore. I have also deactivated it from the activated devices on the adobe website as well.

Is there any other way to reset the license or check if there are any other PC's using it?

Thanks

This topic has been closed for replies.

Peru Bob

Community Expert

@Jeffrey_A_Wright

I wonder if it might be due to the fact that it is an upgrade version from a CS version that the activation servers are dead?

Jeffrey_A_Wright

Community Manager

@Peru Bob the only type of error @Ross36321268ikgz could receive with the upgrade serial number is listed in https://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html.

Activation occurs after the software license is validated. I checked the history and there are still zero activation attempts for Design Premium, which leads me to think that the activation technology is blocked from contacting us or some other failure leading to the results in @Ross36321268ikgz 's screenshot.

The computer isn't actually contacting Adobe; if it did, then @Ross36321268ikgz would be presented with a QR code to complete the activation process as described in https://community.adobe.com/t5/download-install-discussions/signing-into-and-activating-legacy-adobe-applications/td-p/14372541 and https://helpx.adobe.com/x-productkb/global/reactivate-older-apps.html specifically.

@Ross36321268ikgz great job running the CC Cleaner tool and attempting to fix any damaged licensing and activation files.

You are welcome to try activating Creative Suite 5.5 Design Premium on a different computer, to see if you get a better result. You do have activations remaining for the license.

kglad

Community Expert

if purchased from or registered with adobe, the activitated devices should be listed at the account used to purchase/register.

i'm not sure that will help you because of what you already posted.

R

Ross36321268ikgzAuthor

Participant

Hi

Unfortunately that doesn't help as stated I have already checked the activated devices on the account and deactivated it from there as well which I thought would have been the fix but still having the issue.

Thanks for the comment 🙂

kglad

Community Expert

just to clarify; when trying to install you're seeing an excess activation count message, correct?

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