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T
tomasl78735535
Participant
February 21, 2017
Answered

License renewal failed

  • February 21, 2017
  • 1 reply
  • 405 views

Good morning, we have a problem with the activation of our licenses in a creative cloud package, we can not use the programs because the licenses are active in the administration console and they are not expired but we get a window that says to renew license, we took a month With the technical service but still gave us no solution.
Is there anyone who has experienced this?

We can update the programs from creative cloud, but it does not let us open the programs. The same screen always comes out.

Can anybody help me?

We took a month with the adobe technical assistance, but we have not been given a solution

Thank you

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi Tomas,

I would request you to Contact Customer Care as the agent can remotely connect to your machine and help you fix the issue.

Regards,

Sheena

1 reply

99jon
99jon
Legend
February 21, 2017

See if this link helps:

"Renew your subscription" message when you launch an Adobe Creative Cloud application

T
tomasl78735535Author
Participant
February 21, 2017

Thanks for your help 99Jon,
These links I followed, I have connection with the servers, internet works, I have restarted the connection with creative cloud, but at the moment everything stays the same.
I have untargeted all the programs with the adobe tools and have re-created a new installation package, but it does not change anything at the moment.
It is more I have another account with adobe and I have created an installation package with this one and it works correctly in computer.
Therefore I discard problems in my hardware and my internet.

Thanks again, regards

Sheena Kaul
Sheena KaulCorrect answer
Legend
February 21, 2017

Hi Tomas,

I would request you to Contact Customer Care as the agent can remotely connect to your machine and help you fix the issue.

Regards,

Sheena

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