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pautpaut
Participant
Nov 2, 2026 9:23 AM UTC
Question

licenza Productio premium CS6 revocated

Possiedo una licenza di aggiornamento di Adobe Creative Suite 6 Production Premium, acquistata regolarmente tramite Digital River International SARL il 29 agosto 2012, al prezzo di 849 euro.

Conservo la conferma originale dell'ordine e il numero di serie. Dopo aver cambiato computer, il programma segnala che il numero di serie è stato revocato.

Durante il contatto telefonico con l'assistenza mi è stato comunicato soltanto che CS6 non è più supportato e mi è stato proposto un nuovo abbonamento mensile.

Chiedo che venga aperta una pratica scritta e che la richiesta sia inoltrata al gruppo responsabile delle licenze.

Desidero sapere se il mio numero di serie è stato revocato perché considerato irregolare oppure perché Adobe non consente più nuove attivazioni di questa versione.

Chiedo inoltre di verificare se sia possibile ripristinare o sostituire il numero di serie, consentendomi di utilizzare la licenza acquistata.

Sono disponibile a fornire privatamente la conferma d'ordine e la documentazione necessaria. Non pubblicherò il numero di serie in un forum pubblico.

Chiedo cortesemente un riscontro scritto e il numero della pratica.

    11 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    Nov 2, 2026 7:02 PM UTC

    Why is the serial number invalid or revoked?

    Adobe blocks serial numbers that have not been issued by Adobe, or have been used fraudulently by unauthorized sellers to produce counterfeit software. Unfortunately, you may only know the serial number has been blocked for this reason when re-activating or reinstalling Adobe software. 

    from here:

    https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html

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      pautpautAuthor
      Participant
      Nov 2, 2026 4:59 PM UTC

      the serial number code is still visible on my Adobe account aside the software

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      Jeff_A_Wright
      Community Manager
      Jeff_A_WrightCommunity Manager
      Community Manager
      Nov 2, 2026 7:12 PM UTC

      Thank you for posting, ​@pautpaut.

       

      I understand the frustration, especially since your Production Premium CS6 license is registered to your account.

       

      Thanks to ​@Peru Bob and ​@kglad for their help.

       

      I can confirm that you recently registered a Production Premium CS6 volume license. When installing, you must use the installation files provided with the volume license. If you use the retail CS6 installation files instead, the volume license serial number will be reported as invalid.

       

      You can find information about accessing your volume license and software downloads here:

      https://helpx.adobe.com/x-productkb/policy-pricing/volume-licensing-site.html

       

      Please let us know if you still have trouble after installing with the correct files, ​@pautpaut.

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      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      Nov 2, 2026 3:12 PM UTC

      I also request to check whether it is possible to restore or replace the serial number, allowing me to use the purchased license.

      Adobe doesn’t restore or issue replacement serial numbers for CS6, as it is no longer supported.

      I kindly request a written response and the case number.

      This is not Adobe support, so even if CS6 was supported, you couldn’t get that here on this public forum.

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        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        Nov 2, 2026 2:04 PM UTC

        you can check your account ( https://account.adobe.com ) used to register your cs6 to confirm your serial number is correct and if it was revoked.

         

        however, the reason for revocation is not published and not available.

         

        common reasons inclused vendor side issues (of which there are several) and customer side issues (including adobe finding the serial number in the public domain).

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