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RaptorStan
Participant
May 7, 2022
Question

Light Room 6 install on new computer. Can't deactivate old system

  • May 7, 2022
  • 2 replies
  • 408 views

I have standalone Lightroom 6.14 on old Windows7 desktop and then on Windows10 laptop. Trying to deactivate the laptop  but deactivate option doesn't appear in the software "Help" menu as the website suggests. Deactivation necessary so I can install on the new Windows 11 desktop computer. Installed successfully but gives max install serial number warning that I must deactivate one of the other systems before I can use this new computer's installation. 

 My online account doesn't show the software at all so that makes it difficult to deactivate it. Both installations were registered at the time of installation. Can anyone explain this and how I can deactivate the laptop license to free up the serial number for my new system?

 

 Aggravated!

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 7, 2022

Not sure if legacy LR6 will even run on Win11. You might want to keep it activated on your Win10 machine just in case.

 

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
May 7, 2022

When you can't properly deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

    T
    toddm99125204
    Participant
    February 2, 2024

    This is the right answer.  Don't even bother with live chat though, just call.  I was experimenting with virtual machines and seeing which would work best with LR6 and ran out of activated serial numbers.  You're only allowed 2 and Adobe doesn't allow you to deactivate which sucks.  They made it harder to install too requiring Creative Cloud to be installed as well.  I found WMware fusion to work fairly well and it's free.  

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 2, 2024

    for others 

     

    adobe lets you deactivate using your installed app (help>deactivate), your adobe account (used when purchasing from or registering with) and via adobe support.  and chat works for deactivating.

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