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Toolquest
Toolquest
Participant
January 9, 2015
Question

Lightbox Install under my Creative Cloud account

  • January 9, 2015
  • 1 reply
  • 562 views

I can't get Lightbox to install from the Application Install button from the Creative Cloud menu. I use a Macbook pro and have OS 10.9.5 installed.

Any help or infor about know conflicts would be helpful.

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 9, 2015

Toolquest in what way are you unable to install?  Do you receive a specific error message?  Was Photoshop Lightroom installed previously on this computer?  If so how did you remove the previous installation?

Toolquest
ToolquestAuthor
Participant
January 10, 2015

Jeff

I have used the Creative Cloud app for a year now and successfully installed Photoshop, Illustrator, Muse. Now I need to install "Lightroom 5" but can't get in installed. I have never installed "lightroom" refore.  I have trying two way to install. FYI...... I am using a MAC with OS 10.9.5 installed

1st

I have tried logging into my Adobe account and downloaded the "lightroom 5" ( I use https://creative.adobe.com/products/download/lightroom)

This page seems to hang, or stall saying

Lightroom is downloading now...,

This window just stays like that for hours. Nothing happens and then I go to bed.

2nd

The seconds way I have tries is I usually use the App window and hit install. Once it tries to load I get error message ( EX20).

3rd. I started a live Chat with Adobe support. They took over my Computer  and tried to install the same way. No success. They advised me to create a new user and install using a new user. I tried but have not doe that correctly yet. I lost contact after the reboot with the chat.  now need to fallow up again with that but I'm having additional trouble with my Keychain when in the second user.

Thanks for trying to assist me. I think Ill hit the Mac Store today for some guidance. Love paying for software that I can't use!

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 12, 2015

Toolquest please begin the installation from the Creative Cloud Desktop application.  You can find additional details at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.  It is likely that the security settings of your current web browser are preventing the installation request from being sent from the web browser to the Creative Cloud Desktop application.

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