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qsm54
Participant
April 22, 2013
Answered

Lightroom 2

I am trying to download Lightroom 2 and keep getting a message that installation failed  and to contact customer support. I need this to install my Lightroom 4 upgrade

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    John Waller
    John WallerCorrect answer
    Community Expert
    April 22, 2013

    Try uninstalling and reinstalling LR4.

    Which operating system?

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    4 replies

    qsm54Author
    Participant
    April 22, 2013

    I tried to do that and did enter the number when I installed LR4 but I got a message back that said it was missing some elements. Not sure what it was referring too because it did not get specific

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    John Waller
    Community Expert
    John WallerCommunity ExpertCorrect answer
    Community Expert
    April 22, 2013

    Try uninstalling and reinstalling LR4.

    Which operating system?

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    qsm54Author
    Participant
    April 23, 2013

    I got it working thanks for the help

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    Ned Murphy
    Ned Murphy
    Legend
    April 22, 2013

    You should not need it installed to upgrade.  You should only need the serial number from version 2.  During the installation of version 4 it should ask for the serial number of the preceding version.

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