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harrih77247344
harrih77247344
Participant
August 15, 2017
Answered

Lightroom 2015 updating and mobile sync. problems

  • August 15, 2017
  • 2 replies
  • 422 views

Lightroom won't allow me to sign into my account for Lightroom Mobile Sync.

Problem: Click "Sign In" from "Getting started with Lightroom mobile" and nothing happens...
In preference>Lightroom mobile: Not signed in.

Mac OS Sierra

My lightroom CC version is 2015.

Lightroom Help->Updates, but that is grayed out and cannot click on it.

I tried update it to version 2015.12 to solving the first problem, but update fails.

I cannot update through Creative Cloud - I tried manually checking for updates.

I tried signing out and in.

I dowloaded Lightroom 2015.12 dngfile, but it fails as well.

That gives me error: update Failed…Updates have been suppressed by the administrator. (I am administrator)

I didn’t find any OPM.db file or AdobeUpdaterAdminPrefs.dat. file.

Please help, what to do.

This topic has been closed for replies.
Correct answer kglad

I have photography subscription and i have sing in same adobe id.

Like tiltshift said: CC is not showing me the latest version of lightroom, is stuck on the first version of lightroom 2015 CC.

Hoping to see a solution soon.


using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

2 replies

T
tiltshift
Participant
August 16, 2017

Same thing is happening to me. CC is not showing me the latest version of lightroom, is stuck on the first version of lightroom 2015 CC.

Hoping to see a solution soon.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 16, 2017

    if you have a lightroom subscription, install the cc desktop app from here, https://creative.adobe.com/products/creative-cloud and install/update lightroom using the desktop app.

    harrih77247344
    harrih77247344Author
    Participant
    August 16, 2017

    I removed Lightroom and I used your link, but only version 2015 got installed.

    Desktop app. didn’t find any updates.

    Lightroom won't allow me to sign into my account for Lightroom Mobile Sync.

    Problem: Click "Sign In" from "Getting started with Lightroom mobile" and nothing happens...
    In preference>Lightroom mobile: Not signed in.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 16, 2017

    check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

    sign in to your cc desktop app, using the same adobe id used to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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