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Antony Blackshaw
Participant
February 11, 2024
Question

Lightroom 5.7.1 and move to Windows 11 machine

  • February 11, 2024
  • 3 replies
  • 2229 views

Just moved Lightroom over to a new Windows 11 PC.  Loads ok (after installing a needed DLL) but prompted me for the licence code.  Went into my Adobe account, retrieved the code and entered it, only to be told that this is an upgrade code and I would need the original as well.  This, apparently isn't shown on my account.  I have had this software for many, many years and several house moves and the original box has gone the way of many things.  I don't understand why the upgrade code isn't sufficient proof, but any help appreciated

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    3 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 11, 2024

    duplicate 

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 11, 2024

    You need to have (A) the original installed so the upgrade sees the old program or (B) the serial number for the old program

     

    An upgrade needs PROOF of the previous version

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    February 11, 2024

    Unfortunately, without the serial number of the version upgraded from, you won't be able to activate it.

     

    Do you have the original version installed on another computer?  If so, you may be able to use a program like this to retrieve the serial number:

    https://www.belarc.com/products/belarc-advisor

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