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A
Anonymous
November 6, 2019
Answered

Lightroom 5.7

  • November 6, 2019
  • 3 replies
  • 1837 views

Im trying to start up a new install of Lightroom 5.7 as my old hard drive crashed.  I was able to install it and then had Error 16 show up, which seemed to resolve after permissions were fixed on all Adobe software. I tried again to start up the program and now have Error 5 showing up.

Any thoughts??

 

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Ronmp49987284, what process did you use to install Lightroom 5.7.1 on the new computer? Did you perform a clean install, on a new drive, or did you transfer the application from the failing drive to the new drive?

 

Error 16 typically occurs due to a file permission failure that happens the licensing files have been copied from one computer to another.  You can find more information on this error at https://helpx.adobe.com/creative-cloud/kb/configuration-error.html.

 

I am not familiar with Error 5 while opening Lightroom 5.7.1.  Can you please post a screenshot of the error, Ronp49987284?

3 replies

T
thowi
Participant
June 2, 2020

I tried to install Lightroom 5.7 on my new Macbook (Catalina 10.15.4) and after the installation got this error:

Configuration error

[..]

Error: 5

 

I chatted with support, but they told me that the old version wouldn't be compatible with Catalina, and I should upgrade.

Now, I only use Lightroom a couple of times a year, so I'm not keen on buying into a subscription plan.

So I tinkered around a bit.

 

I knew that LR worked just fine on my previous Mac (also Catalina), so it should be possible.

First, I copid all Lightroom files from my old Mac to the new one, and alas, it worked!

Then, I tried to find out what file made the difference.

Turns out, that all you have to do to make it work is to edit the file "/Library/Application Support/Adobe/Lightroom/Lightroom 5.0 InstallCookie" and replace "CCM" with "Standalone".

After that, when opening LR again, I get prompted with the registration screen and the app works just fine.

 

Also, the download link was removed from the Adobe website.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    November 6, 2019

    Ronmp49987284, what process did you use to install Lightroom 5.7.1 on the new computer? Did you perform a clean install, on a new drive, or did you transfer the application from the failing drive to the new drive?

     

    Error 16 typically occurs due to a file permission failure that happens the licensing files have been copied from one computer to another.  You can find more information on this error at https://helpx.adobe.com/creative-cloud/kb/configuration-error.html.

     

    I am not familiar with Error 5 while opening Lightroom 5.7.1.  Can you please post a screenshot of the error, Ronp49987284?

    A
    Anonymous
    November 6, 2019

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 6, 2019

    Thanks, Ronmp49987284, I look forward to the answers to the other questions which I asked.

    Akash Sharma
    Akash Sharma
    Legend
    November 6, 2019

    Moving to correct community

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