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Participant
November 30, 2013
Answered

Lightroom 5 Creative Cloud subscription installation failed on OS X 10.6.8

  • November 30, 2013
  • 1 reply
  • 471 views

This morning I signed up for the Photshop CC / Lightroom 5 subscription.  My computer meets the posted system requirements shown on the purchase page (copied and pasted here from https://creative.adobe.com/join/offer/photoshop+lightroom):

Mac: Multicore Intel® processor with 64-bit support, Mac OS X v10.6.8 or later, 4GB ram, 10.5GB hard disk space.


In fact those are my exact specs - MacBook running 10.6.8 and 4Gb RAM with a 2.16Ghz Intel Core 2 Duo processor.

It's an older machine and I unfortunately can't update my OS beyond this point (newer OSes are not supported by this machine).  So, I was careful to check the system requirements for Photoshop/Lightroom before I signed up for the subscription.

Photoshop CC installed fine but the Lightroom 5 installation failed.  Here is the error report:

Exit Code: 7

Please see specific errors below for troubleshooting. For example,  ERROR: DW006 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

----------- Payload: AdobeLightroom5CCMPkg-mul 5.2.0.0 {4b06fc24-6249-4c57-9830-6008a3ce9a80} -----------

ERROR: DW006: Apple Package failed to install successfully.

ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1

-------------------------------------------------------------------------------------

What can I do to get Lightroom 5 running?

Thanks for any help!

This topic has been closed for replies.
Correct answer tmfeeney

I have since found different system requirements shown on this page:  http://www.adobe.com/products/photoshop-lightroom/tech-specs.html  This one shows that OS 10.7 is required.  Nice that the system requirements shown on the purchasing page are lower than shown on other pages. 

1 reply

tmfeeneyAuthorCorrect answer
Participant
November 30, 2013

I have since found different system requirements shown on this page:  http://www.adobe.com/products/photoshop-lightroom/tech-specs.html  This one shows that OS 10.7 is required.  Nice that the system requirements shown on the purchasing page are lower than shown on other pages.