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D
deda Eda
Known Participant
May 8, 2021
Answered

Lightroom 5 & CS6 Master Collection move to new PC

  • May 8, 2021
  • 2 replies
  • 1331 views

I am in process moving the applications to a new PC. When I was ready to move the licenses, I found out that my granddoughter, which got the old PC, uninstalled both applications! What can I do now? I must say that Adobe's help is pretty well nonexistent. Does anybody know how I, as a private person, can get in touch with an actual Adobe tech support?

PLEASE, HEEEEEEELP!!!

    This topic has been closed for replies.
    Correct answer John T Smith

    When you can't deactivate a serial number
    BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
    You may need to PERSIST or TRY AGAIN to find a support agent with more experience

    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    2 replies

    T
    Test Screen Name
    Legend
    May 9, 2021

    I'm not sure why you are concerned that the apps were uninstalled. Your granddaugher did the right thing, they were not HER applications, she had no license and so it would have been illegal for her to use them. You certainly should not have left them on the PC when giving it away or selling it, that is very wrong.

     

    But the reason it doesn't matter to you is that you can't "move" apps from one PC to another. You need to reinstall the apps from your original disks or downloads. I hope you kept them.

    D
    deda EdaAuthor
    Known Participant
    May 10, 2021

    Let me correct you. I did move these applications a few times. Normal process is:

    1 Install the app on the new PC.
    2 There is a 30 day period in which to make sure that everything works fine.
    3 Deactivate the app on the old PC.
    4 After successful activation of the app on the new PC, RESET the old PC and let new user set it as needed.

    NOTE: Even if the app is left on the old PC, it will not run, since it is DEACTIVATED.

     

    K
    kiaranb69294129
    Participating Frequently
    September 2, 2022

    Hello - thank you - this is exactly what I am looking to do.

    Howvere my older pc will not be reset - but I will remove adobe from it - would you be able to advise about deactivating & reactivating - adobe wont talk to me as the £2000 software bundle I purchased (adobe master cs6)  they dont support.

    Any help very very very welcome as I have 23 years workth of layered png files that will be useless.. as nothing adobe do now suports fireworks documents (layered png files)

    Thank you

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    May 8, 2021

    When you can't deactivate a serial number
    BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
    You may need to PERSIST or TRY AGAIN to find a support agent with more experience

    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    D
    deda EdaAuthor
    Known Participant
    May 10, 2021

    Thank you! This sounds like it should work. I'll give it a try when I am at the site.

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