Lightroom 5 key doesn't work

Question

I have purchase Lightroom5 upgrade version for MAC and just re-install my mac and install lightroom5. however, it said my key doesn't work. should i install lightroom 3 then install lightroom5 upgrade version instead of install lightroom 5 directly? where can i down load lightroom 5 upgrade version?

Ned Murphy · Answer

It is possible you downloaded a Creative Cloud version. Try downloading thru the page linked below. An upgrade version is differentiated by the serial number... the software itself only has one version.

Lightroom - all versions

Windows

http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows

Mac

http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh

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