Skip to main content
Participant
October 24, 2018
Answered

Lightroom 5 - Not letting me enter serial number after downloading for new computer

  • October 24, 2018
  • 1 reply
  • 755 views

Hello all,

I've just installed Lightroom 5 on a new device.  When I open the application after installation, I get error 213:10, which is related to licensing.  It doesn't appear that I can enter my serial number anywhere in order to verify my appropriate use of the product.  I only use the application on one other computer, and am willing to discontinue that use in order to use it on the new one.  Can someone kindly guide me here? 

Thanks!

    This topic has been closed for replies.
    Correct answer kglad

    5.7.1 is the last update to lr 5.

    try this download, https://prodesigntools.com/lightroom-5-ddl-comparison-vs-lr4.html

    1 reply

    kglad
    Community Expert
    Community Expert
    October 24, 2018

    use the below link for lr 5.7.1:

    Single user licensee downloadable installation files available:


    Updates

    • Download and installation help for Adobe links

    • Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3 which also apply to eLearning Sute 2.5.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

    And a big thank you to Jim @ Prodesigntools for helping me with these links!

    jt2309Author
    Participant
    October 24, 2018

    Thanks, kglad.  I appreciate the response.  Though unfortunately this is the same link I tried initially (and I tried again and got the same response).  I wonder if maybe there's an update to the application that I have to download subsequently?

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    October 24, 2018

    5.7.1 is the last update to lr 5.

    try this download, https://prodesigntools.com/lightroom-5-ddl-comparison-vs-lr4.html