Skip to main content
Participating Frequently
March 31, 2018
Answered

Lightroom 5 Serial number rejected on new Mac Book

  • March 31, 2018
  • 3 replies
  • 3670 views

I bought a new Mac Book Pro and am trying to copy my Lightroom Catalog to the new machine. Actually everything worked fine, but Lightroom won't accept my Serial Number. I know it's "old software" but what's wrong?!? Do I have to use the Adobe Creative Cloud Desktop App? Or not? Lightroom opens and asks for the Serial Number but won't accept it. I can use the software in 30 day trial mode....

    This topic has been closed for replies.
    Correct answer kglad

    you can't copy any adobe program.  use the installation file to properly install lightroom.

    Single user licensee downloadable installation files available:


    Updates

    • Download and installation help for Adobe links

    • Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

    And a big thank you to Jim @ Prodesigntools for helping me with these links!

    3 replies

    Participating Frequently
    March 31, 2018

    do I have to deactivate Lightroom on my old computer? If so, how can I do it?

    Participating Frequently
    March 31, 2018
    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    March 31, 2018

    you can't copy any adobe program.  use the installation file to properly install lightroom.

    Single user licensee downloadable installation files available:


    Updates

    • Download and installation help for Adobe links

    • Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

    And a big thank you to Jim @ Prodesigntools for helping me with these links!

    Participating Frequently
    March 31, 2018

    thanks for your quick answers.

    Of course, I installed Lightroom 5 new and did not just copy it. Sorry for the missunderstanding. I used the Installer from here: Download Photoshop Lightroom

    My Lightroom is an older standalone version - no CC

    Participating Frequently
    March 31, 2018