Lightroom 6.12 update

Question

I had LR 6.8.1 ( I have had the LR since 2007), accessed the site and bought the upgrade 6.12, used the emailed link, and downloaded the program - got the original version 6.0 that I bought a few years ago. I spent several hours trying to sort thing out. In essence - I paid for an upgrade 6.12, and got the old version 60. In the meantime I uninstalled the version that I had 6.8.1.

So - Adobe charged my visa and did NOT provide a version I paid for. Is this a bait&switch operation? Or a simple fraud? I was advised with the "expert" Jyoti that I should access the Experts Forum to find a solution. Are the experts going to reimburse me the $79.0 that I paid for the upgrade I never received?

John Waller · Accepted Answer

See Download Photoshop LightroomClick Adobe Photoshop Lightroom 6 to reveal the download links.I'm puzzled though. If you had 6.8.1, there's no need to pay extra for 6.12. All 6.x updates are free for 6.x owners.

kglad · Answer

it sounds like user error.adobe provides that 6.12 update (and all minor version updates) to all owners of 6.0 free of charge.Keep your Lightroom version up to date

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