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douglasw81834780
Participating Frequently
August 5, 2020
Answered

Lightroom 6

  • August 5, 2020
  • 1 reply
  • 493 views

Hi Everyone

I purchased Lightroom 6 as a stand alone downloadable product a number of years ago.

I have just upgraded my computer - how do I get Lightroom 6 installed to my new computer? I dont know what the serial number of the software is.

Any help would be appreciated.

Cheers

Doug

    This topic has been closed for replies.
    Correct answer kglad

    if you purchased from or registered with adobe, check your account using the same adobe id you used to purchase and/or register, https://accounts.adobe.com

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    August 5, 2020

    if you purchased from or registered with adobe, check your account using the same adobe id you used to purchase and/or register, https://accounts.adobe.com

    D
    Douglas50B8
    Participant
    December 16, 2020

    Hi, I did this. Found my product:

    Lightroom
    1160xxxxxxxxxxxxxxxxxx
    Version: 6.0
    Platform: Multiple
    Registration Date: Dec 28, 2015
     
    Downloaded the install file for a new computer. Ran the file, entered the serial number. Then I got: "Serial Number you provided is valid, but a qualifying product could not be found on this computer.". And then I got a prompt to install Lightroom 1-5. (I had LR5 too but want my stand alone 6!).
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 17, 2020

    you have an upgrade license (and serial number).  you must enter the qualifying previous version (lr5 from your description) serial number when prompted.

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