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Participant
December 16, 2021
Question

Lightroom 6

  • December 16, 2021
  • 3 replies
  • 121 views

I cannot download my Lightroom 6 to my computer. Say's "Serial number is invalid".

 

This topic has been closed for replies.

3 replies

John Waller
Community Expert
Community Expert
December 16, 2021
"Serial number is invalid".


If you're seeing that message then you've downloaded and started installing.

 

Where did you purchase Lightroom 6?

 

Without posting the serial number here, are you entering a 24 digit number?

 

Check these tips from Adobe

https://helpx.adobe.com/download-install/kb/find-serial-number.html

John T Smith
Community Expert
Community Expert
December 16, 2021
Nancy OShea
Community Expert
Community Expert
December 16, 2021

I don't understand your question.

  • Do you have the original disk or download installer you received at purchase?
  • Do you have an old operating system that can support legacy LR6?  
  • Did you purchase directly from Adobe?
  • Can you access your serial number from your online account below?
    https://account.adobe.com/products

 

 

Nancy O'Shea— Product User & Community Expert