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bergm85593026
Participant
September 2, 2018
Answered

Lightroom 6 - 64 bit only

  • September 2, 2018
  • 1 reply
  • 1312 views

Hi

I recently purchased a Lightroom 6 Software License and when I went to download I received a message saying that I cannot download because I need a PC running 64 bit.  My PC is 32 bit.  It doesn't say anywhere on the packaging that a 64 bit PC is required.  Needless to say I'm not very happy.

Is there any solution for my problem given that I have paid for the license and also redeemed the product?   Please help.

    This topic has been closed for replies.
    Correct answer thatsmauri

    Hi bergm85593026,

    I'm sorry to hear you are experiencing problems

    As per Lightroom Classic system requirements, Lightroom 6 does indeed need a processor and operating system
    with 64-bit support. You might want to consider upgrading your hardware (including your operating system, as you
    can't run 64-bit software on a 32-bit OS!) or get a refund - see Return or exchange a non-subscription product for
    details.

    Best Regards,
    Maurice

    1 reply

    thatsmauri
    Community Expert
    thatsmauriCommunity ExpertCorrect answer
    Community Expert
    September 2, 2018

    Hi bergm85593026,

    I'm sorry to hear you are experiencing problems

    As per Lightroom Classic system requirements, Lightroom 6 does indeed need a processor and operating system
    with 64-bit support. You might want to consider upgrading your hardware (including your operating system, as you
    can't run 64-bit software on a 32-bit OS!) or get a refund - see Return or exchange a non-subscription product for
    details.

    Best Regards,
    Maurice