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A
Anonymous
April 21, 2015
Answered

Lightroom 6 crashes everytime the app starts up

  • April 21, 2015
  • 7 replies
  • 9727 views

After finally realizing I had to uninstall Adobe CC, Photoshop and Lightroom in order to update to LR CC, I am no longer able to get Lightroom to run at all. The app will crash every time I try to run it. I have tried uninstalling it again, along with every other Adobe app, but the problem still persists. At this point I really have no idea what else I should do to get this to work...

Photoshop CC is running perfectly fine btw...

I'm using all of this with Windows 7 SP1 64bit.

This topic has been closed for replies.
Correct answer andrewk72662095

Thank you very much Adobe support!!!

They were able to find the problem - Microsoft Visual C++ Redistributable.

Crash details:

  Problem Event Name: APPCRASH

  Application Name: lightroom.exe

  Application Version: 6.5.0.10

  Application Timestamp: 56e2e2da

  Fault Module Name: MSVCR120.dll

  Fault Module Version: 12.0.21005.1

 

What I did: uninstall Microsoft Visual C++ Redistributable 2012 & 2013.

Then install them back (downloaded from MS web site).

Then run through all MS Windows Updates.

And Lightroom CC was back!

7 replies

A
andrewk72662095Correct answer
Participant
April 20, 2016

Thank you very much Adobe support!!!

They were able to find the problem - Microsoft Visual C++ Redistributable.

Crash details:

  Problem Event Name: APPCRASH

  Application Name: lightroom.exe

  Application Version: 6.5.0.10

  Application Timestamp: 56e2e2da

  Fault Module Name: MSVCR120.dll

  Fault Module Version: 12.0.21005.1

 

What I did: uninstall Microsoft Visual C++ Redistributable 2012 & 2013.

Then install them back (downloaded from MS web site).

Then run through all MS Windows Updates.

And Lightroom CC was back!

AVart_co
AVart_co
Participating Frequently
July 8, 2015

Hola, Adobe, wanted to say thanks for finally getting this issue resolved. As of the current edition, it's opening and functioning smoothly. THANK YOU.

dans66216753
dans66216753
Participant
June 10, 2015

Hey Adobe, stuck out of town with 3 late weddings to edit and your product doesn't work. F&*! YOU!!!

N
nickd17013736
Participant
May 26, 2015

+1 to this - I've tried the above steps with no joy. App also crashes on launch, which the bug report says happens on the first call to LibGL.dylib.

I cannot turn off hardware acceleration because I can't open the app to get into the preferences.

This is also happening on a clean install, since I just signed up for CC on a computer that never had any Adobe product installed before.

I've sent bug reports as well.

OSX 10.10.3 on a Retina MBP.

J
jeffreymitchell
Participant
May 27, 2015

Same for me. I also suspect hardware acceleration:

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   libGL.dylib                   0x00007fff93cd9a47 glGetIntegerv + 18

But since I can't open the app, I can't turn it off. OSX 10.10.3 on a late 2013 Retina MBP (GeForce GT 650M)

J
jeffreymitchell
Participant
June 3, 2015

Anything? The 6.0.1 update did not fix this issue. Is there no response from Adobe?

elio_freire
elio_freire
Participating Frequently
April 22, 2015

After installing Lightroom CC you need to sign out from the Creative Cloud and once again Sign in.

Do this by going to:

Preferences>Account>Log out from Creative Cloud.

Let me know if worked.

AVart_co
AVart_co
Participating Frequently
April 22, 2015

Elio.freire, thanks for the suggestion, however I've tried that a number of times. Same results. Very soon I will have to give up on upgrading to LR6 as production work needs to be addressed. Unfortunate, as the LR6 GPU performance increases relating to the 5K iMac will be appreciated.

Again, here is the beginning of the dump...

Process:               Adobe Lightroom [754]

Path:                  /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom

Identifier:            com.adobe.Lightroom6

Version:               Adobe Lightroom [1014445] (6.0)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Lightroom [754]

User ID:               501

Date/Time:             2015-04-22 00:43:02.262 -0700

OS Version:            Mac OS X 10.10.3 (14D136)

Report Version:        11

Anonymous UUID:        B134DA94-B0B0-E30F-D4C9-02C477FCA8ED

Time Awake Since Boot: 2700 seconds

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000348

VM Regions Near 0x348:

-->

    __TEXT                 00000001074eb000-00000001074fa000 [   60K] r-x/rwx SM=COW  /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   libGL.dylib                   0x00007fff975d9a47 glGetIntegerv + 18

...etc.

    Govardhan.V
    Govardhan.V
    Participating Frequently
    April 22, 2015

    Try removing com.adobe.Lightroom6.plist from ~/library/Preferfences .


    1) Right click on Finder icon and  select "Go-To" Folder option.
      2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

    ~/library

    Under Library  , locate Preferences folder and open the same.

    Then look for plist file for Lightroom application and move it to Desktop .

    Make sure there is no Lightroom com.adobe plist present inside .

    Then sign out from Creative Cloud and sign in and try to launch Lightroom application.

    Sheena Kaul
    Sheena Kaul
    Legend
    April 21, 2015

    You may also refer to the thread below:

    LR CC 2015 is crashing after install on Yosemite 10.10.3

    AVart_co
    AVart_co
    Participating Frequently
    April 22, 2015

    Hi Sheena,

    Thanks for offering those two suggestions, as I'm experiencing the described issue as well. However a manual log-off has not helped.

    FYI, this seems to be one of the most interesting statements in the error dump: KERN_INVALID_ADDRESS


    (I'm running LR6 via OSX 10.10.3)

    Govardhan.V
    Govardhan.V
    Participating Frequently
    April 22, 2015

    Reboot the computer once and then Sign out and Sign in to Creative Cloud app again and try to launch Lightroom CC application.

    Sheena Kaul
    Sheena Kaul
    Legend
    April 21, 2015

    Hi,

    Please refer to the help document below:

    CC applications close immediately after launch

    Hope this helps!

    Regards,

    Sheena

    N
    new2pse2013
    Participant
    May 17, 2015

    Sheena,

    I'm having the same problem -- LR6. Repeated crashes. I'm running OSX 10.9.5. The app is total unusable as it is. Please don't keep asking us to "Try this...try that". Something's very wrong with this release. LR5 ran perfectly, and never had this kind of problem. I've sent reports to you.

    J
    jeffreymitchell
    Participant
    May 26, 2015

    I have the same problem too. Everything was fine in LR 2, 3, 4, and 5. With 6, every time I start it up it crashes. I've logged out from CC and back in, I've rebooted, I've done the SLStore/SLCache thing. Nothing works.

    OSX 10.10.3. I've also sent reports.

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