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Participant
December 9, 2020
Question

lightroom 6 file fails to extract fully

  • December 9, 2020
  • 1 reply
  • 163 views

I retrieved my lightroom 6 original software from my Adobe account. The download is fine

(1.157643 Kb), but he extraction fails after approx 90%

"Adobe Extractor   (32 bit)   Not responding"             On Task Manager

My computer is a Dell 8940 new, 64 bit system.

What must I do to fully extract the file?

Any help is welcome.  Rudolf

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1 reply

John T Smith
Community Expert
Community Expert
December 9, 2020

Two ideas that MAY work to install and/or run old programs in Windows 10
-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
-and/or select Run as Administrator to assign FULL Windows permissions
-also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

Participant
December 10, 2020
I am sorry that did not work. probably because the program is not fully
installed, the installation from the Adobe downloaded account does not
complete.
It stops short of fully extracting and gives the message "Adobe extractor"
'not responding' (32 bit) from task bar manager
Anyway, Thanks for responding. - Rudolf