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sabrinat58100726
Participant
January 8, 2023
Question

Lightroom 6 installation

  • January 8, 2023
  • 5 replies
  • 1207 views

Hey everyone and happy new year! 

I purchased another imac (mine just died on me) and I try to install my LR6 with the serial number I have but ai always get the same message : Please connect to the Internet and retry. I cant quiet install my LR6 at all. Any ideas how to fix that please? 

 

This topic has been closed for replies.

5 replies

Nancy OShea
Community Expert
Community Expert
January 8, 2023

On a modern computer with Catalina, Big Sur, Monterey or Ventura, you need modern software. 

 

Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:

  • Photoshop CC and Photoshop on iPad
  • Camera Raw
  • Lightroom on desktop, mobile and the web
  • Lightroom Classic (similar to LR 6)
  • Portfolio website + hosting
  • Adobe Express (free starter plan)
  • Bridge
  • 20 GB cloud storage (upgradable to 1 TB).
  • Free upgrades for paid subscribers

https://www.adobe.com/creativecloud/photography.html

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
Legend
January 8, 2023

A new iMac won't be able to run a system that can run Lightroom 6. You needed to buy an old one. What do you have?

kglad
Community Expert
Community Expert
January 8, 2023

@sabrinat58100726 

 

you need an os that supports 32 bit and 64 bit programs because lr6 has both, 

 

then, if you confirm your default browser support tls 1.2:

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

John Waller
Community Expert
Community Expert
January 8, 2023

Which operating system are you running?

John T Smith
Community Expert
Community Expert
January 8, 2023

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

-test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html