Lightroom 6 installer fails to initalize.

Forum|Forum|4 years ago
July 14, 2021
1 reply
291 views

I tried to install lightroom 6 from my account page at Adobe. It dowmloads the program but when I try to run it I get the error "installer failed to initalize. Download Adobe Support Manager". There is no such program any longer. How can I get this program to install again?

Installation

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John T Smith

Community Expert

Mac or Windows, and exact version of your operating system?

Is that the serial number version, or part of cloud subscription?

If cloud subscription,

Are you using Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

garye11407383Author

Participant

I have a brand new Windows 10, 64 bit version of the Dell XPS 15. I
bought the program directly from Adobe, stand-alone Lightroom 6 with a
serial number. The download is still available in my Adobe account going
through the Creative Cloud which I download but when I click to install it
I get that message that the installer can't initalize.
Gary

John T Smith

Community Expert

Two ideas that MAY work to install and/or run old programs in Windows 10
-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
-and/or select Run as Administrator to assign FULL Windows permissions
-also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

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