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dominicg23202870
dominicg23202870
Participant
February 23, 2018
Answered

Lightroom 6 serial number on new MacBook Pro

  • February 23, 2018
  • 3 replies
  • 1699 views

Does anyone actuallY ever answer the helpline phone I have been on for 40minutes and 30 seconds and still counting and no response!!!!!!! issue not on FAQs and need to speak with someone!!!! Appalling service !!!!!!!!!

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Jeff

    Thanks for your e mail.

    I did enter the registered serial number which I confirmed with the one on the laptop. I followed the instructions on how to find it as noted in the link in your e mail but even though I used that it still seemed to think it was a prirate copy.

    I can provide that registered serial number if that would help - it is [removed personal information]

    Thanks and regards

    Dominic

    Sent from my iPhone


    Dominic, thanks for the update.  The error is likely due to the licensing files being damaged when you moved the files to the Apple MacBook Pro.  Please see Error: "The serial number is not valid for this product" | Adobe Creative Suite for details on how to resolve the error.

    If you continue to encounter difficulties then please format the MacBook Pro and begin the migration process again.  This time please choose to only transfer any needed documents or settings.  You can then download and install a new installation of Lightroom 6 from Download Photoshop Lightroom .

    3 replies

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    February 23, 2018

    Dominicg23202870 sorry you are facing difficulty contacting our support team.  What are you contacting us about?  Are you able to successfully establish a chat session at Contact Customer Care ?

    dominicg23202870
    dominicg23202870Author
    Participant
    February 26, 2018

    Thank you Jeff

    The issue is I am trying to move my Lightroom 6 software from my laptop to a new Apple MAC Book Pro and it gets so far and when I put the reference number in it then spins for a while and won’t go any further noting that this is a “Pirate” copy – which it isn’t it is the original one which I purchased. Do you know what I need to do to get the software onto the Apple – I haven’t removed it from the other laptop at the moment as I don’t want to lose it off both!!!

    Thanks and regards

    Dominic

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    February 26, 2018

    Dominic, please make sure to enter a registered serial number when installing Lightroom 6.  You can find details on how to locate your registered serial numbers at Find your serial number .

    Bani Verma
    Bani Verma
    Legend
    February 23, 2018

    Moving to Adobe Creative Cloud​ community.

    dominicg23202870
    dominicg23202870Author
    Participant
    February 23, 2018

    Got to 50 mins on the UK helpline number 02073650735 and given up !!!!!!!!!!!

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