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July 20, 2019
Question

Lightroom cannot start because it cannot create files in the temporary file location

  • July 20, 2019
  • 2 replies
  • 1594 views

Installed and tried to launch Lightroom the cloud-based photo service. The following error is displayed:

"Lightroom cannot start because it cannot create files in the temporary file location

C:\Users\[username]\AppData\Local\Temp"

"[username]" being the name of my Windows user.

I have plenty of hard drive space.

I checked the folder and parents and made sure there were read/write permissions.

I am using Windows 10 64 bit.

I am logged in as an Admin.

Attempting to use "Lightroom the cloud-based photo service".

Check Preferences in CC, but I don't have an option to change or specify which folders Lightroom uses to create files - this is by default, immediately after installing.

I also ensured that I selected "run as an administrator" when launching CC.

I then installed and tried to launch Lightroom Classic (v 8.3.1).

IT crashed upon open and displayed a crash report dialog, which I sent to Adobe.

Next, I tried installing Lightroom CC (2015)(v 6.0). Installation failed with the error report below. At this point I gave up for now.

xit Code: 6

Please see specific errors below for troubleshooting. For example,  ERROR: DW003, DW071 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 12 error(s)

----------- Payload: Microsoft Visual C++ 2008 Redistributable Package (x64) 9.0.30729.5677 {512B6D21-18F9-11E2-93C1-00215AEA26C9} -----------

ERROR: DW071:

ERROR: DW003: Third party payload installer vcredist_x64.exe failed with exit code: 1622

ERROR: Failed to install Microsoft Visual C++ 2008 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\shaun\AppData\Local\Temp\{F058370C-8FBA-4B6D-8D61-94E08DDEC5C0}\Lightroom_6_LS11\Photoshop Lightroom 6.0\payloads\Microsoft VC 2008 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2008 Redistributable Package (x64) from Microsoft website - www.microsoft.com

----------- Payload: Microsoft Visual C++ 2008 Redistributable Package (x86) 9.0.30729.5677 {539B5BB0-18F9-11E2-BBBC-00215AEA26C9} -----------

ERROR: DW071:

ERROR: DW003: Third party payload installer vcredist_x86.exe failed with exit code: 1622

ERROR: Failed to install Microsoft Visual C++ 2008 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\shaun\AppData\Local\Temp\{F058370C-8FBA-4B6D-8D61-94E08DDEC5C0}\Lightroom_6_LS11\Photoshop Lightroom 6.0\payloads\Microsoft VC 2008 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2008 Redistributable Package (x86) from Microsoft website - www.microsoft.com

----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x64) 10.0.40219.325 {54B0C34F-18F9-11E2-BC1D-00215AEA26C9} -----------

ERROR: DW071:

ERROR: DW003: Third party payload installer vcredist_x64.exe failed with exit code: 1601

ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\shaun\AppData\Local\Temp\{F058370C-8FBA-4B6D-8D61-94E08DDEC5C0}\Lightroom_6_LS11\Photoshop Lightroom 6.0\payloads\Microsoft VC 2010 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x64) from Microsoft website - www.microsoft.com

----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9} -----------

ERROR: DW071:

ERROR: DW003: Third party payload installer vcredist_x86.exe failed with exit code: 1601

ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\shaun\AppData\Local\Temp\{F058370C-8FBA-4B6D-8D61-94E08DDEC5C0}\Lightroom_6_LS11\Photoshop Lightroom 6.0\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com

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    This topic has been closed for replies.

    2 replies

    Jeffrey_A_Wright
    Community Manager
    Community Manager
    July 22, 2019

    Shaunc20741692, sorry to hear that you are facing problems installing Lightroom 6.  The current error indicates that the Microsoft Visual ++ Redistributables need to be reinstalled.

    The relevant portion of the error is as follows: "download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com."  You can find the installation files, from Microsoft, available at https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

    If you continue to face difficulties, Shaunc20741692, then please work with Microsoft, or the manufacturer of the computer, so that the required components of the operating system are installed properly.

    Akash Sharma
    Legend
    July 22, 2019