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Known Participant
April 21, 2015
Answered

Lightroom CC won't open

  • April 21, 2015
  • 72 replies
  • 96783 views

I see from the forum that this is an issue.  Maybe Adobe will notice and work up some sort of fix.  I was able to download LR CC and it does show up in launchpad and it is on my computer, but when I try to open it, it acts like it is going to open, but then shuts down.  No error message or freezing, etc.  It just shuts down.  Any word from Adobe yet?  Has anyone found a fix for it?

This topic has been closed for replies.
Correct answer brads67616531

Good question.  Anyone?


Go to your CC app, go to the top right, left click and check preferences and then sign out, and then sign back in.

72 replies

Participant
April 15, 2016

I just wanted to say the thanks to the community I was able to fix this by doing repair for Visual C++ Redistributable for Visual Studio 2012 Update 4.

I am concerned that Adobe have had no input or offered help with in this thread and Adobe support is basically non existent. We are all paying top $ for this average app with no support! Adobe would have to be one of the worse programmed programs in the history of computing!

MS Office offers a massive program suite and it cost is about $99 a year and yet Adobe want $600 a year for its mess!

Participant
April 14, 2016

This is so annoying, This is really adding more stress to my day and I am on a deadline. How can i get LR to work on my mac? I have tried signing out then back in many times and yet it still does not open. This is doing my head in... I expect better from Adobe. Any advice will be greatly appreciated.

woodpeckercz
Participant
April 13, 2016

that's hardly a fix .. especially if it doesn't work .. well it doesn't work for me

Participant
March 26, 2016

So LR had stopped opening for me as well since my latest Mac update 10.10.5. I have read through the above, the Visual C++ is only for windows, any suggestions for a Mac??

If I force quit it is visible in there but when I force quit and open it again it just bounces up and down and nothing more

daveb88795166
Participant
March 26, 2016

I've found that I have to log out/log in to CC.

I've asked Adobe to devout real engineering and UX resources to greatly improve install and upgrade processes.

From: natalieh1820833 <forums_noreply@adobe.com>

To: Dave Butler <videoz9@yahoo.com>

Sent: Friday, March 25, 2016 8:37 PM

Subject: Re: - Lightroom CC won't open

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Lightroom CC won't open

reply from natalieh1820833 in Creative Cloud Download & Install - View the full discussionSo LR had stopped opening for me as well since my latest Mac update 10.10.5. I have read through the above, the Visual C++ is only for windows, any suggestions for a Mac??If I force quit it is visible in there but when I force quit and open it again it just bounces up and down and nothing more

Reply to this message by replying to this email, or go to the message on Adobe Community

Start a new discussion in Creative Cloud Download & Install by email or at Adobe Community

Following Lightroom CC won't open in these streams: Inbox

Participant
March 26, 2016

Thanks but I am not a member of CC, so not sure what to do??

Inspiring
March 19, 2016

I have also got problems

Windows 10, sign out and in is not working, reinstalling several times, not working, cleared adobe OOBE and AAMUpdater and reinstall of creative cloud.

Nothing works

Inspiring
March 19, 2016

I tryed the fix from Download Visual C++ Redistributable para Visual Studio 2012 Update 4 from Official Microsoft Download Center,

I open now but I have problems syncronising

But at least it opens

Participant
January 24, 2016

It's indeed silly but signing out / in again solves it for me.

Participant
January 14, 2016

I've had Creative Cloud for a few months. I bought Lightroom CC and Photoshop CC and they worked fine until quite recently. I wasn't able to open either of them. I kept getting an error code when I opened Photoshop but it has now been resolved and now I can reopen it (although it took me several hours to find a way to fix it and now it says there are display problems so, even though it works, the display is quite different.) However, I just can't open Lightroom at all. It doesn't open and then immediately close, nor does it give me an error message. It just simply does not open at all. The loading icon appears next to my mouse but only for a second or two and that's it. I've tried uninstalling/reinstalling everything to do with Adobe. I tried signing in and out of CC in the top right corner under preferences and I still can't get it to open. Can somebody help me please?

eab17077613
Participant
January 14, 2016

If you try Gregdiodati's solution in his post above regarding the Visual C++ fix, I believe it will resolve your problem,

Participant
December 23, 2015

I am having same issue but didn't happen till Windows 10 "upgrade".  Photoshop opens just fine.  Lightroom is like I never clicked the button.  Signed out and back into CC twice to no avail.

Participant
December 23, 2015

Replying to my own post...

"I downloaded the file from Download Visual C++ Redistributable para Visual Studio 2012 Update 4 from Official Microsoft Download Center, run it as administrator and chose "repair". That's all."

After second attempt to do the above and choosing x64 (not x84...), it worked.  Keeping fingers crossed that it will continue to work.

Participant
December 25, 2015

This worked for me. Thanks!

Participant
December 13, 2015

Signing out and back in is not helping. It just won't start no matter what I do. I have customers waiting on me!

Participant
December 13, 2015

See above for repairing or downloading Visual Studio C++ 2012.. that worked for me!

Participating Frequently
December 5, 2015

‌After  tearing my hair out for a day over this, including several removals and reinstalls of the entire CC system, including removing every reference I could find in the windows registry before reinstalling, the only way I could get things working was to restore a Macrium backup of my entire Windows system from early November. A regular Windows pre-upgrade restore failed to get Lightroom working. Now I suppose we can all life in fear of Windows 10 upgrades because CC will be crippled. The strange thing, as many of discovered, is that when it was broken LR wasn't even attempting to start. There was no trace of anything in Windows processes.  It was as if  Lightroom ceased  to exist. Even starting directly from the .exe file would not work. in my case, the strange blinking screen in Photoshop was also very odd. It wasn't the entire monitor that was blinking, only the area within Photoshop – – white to black and back about three times a second. It would only stop if I open a photo for the editing. What a mess!

Participating Frequently
December 5, 2015

Being a sucker for punishment, I tried the Windows 10 upgrade (1511.10586) a second time after my restoring from my backup got LR working again. This time LR opens and seems to work fine. But the strange screen blinking in Photoshop continued--flashing white screen about three times a second. However, I have discovered that running the program as administrator gets rid of that problem. I can't say PS is problem free, because I haven't gotten around to using it with the latest Windows 10 upgrade. But for those who experience a similar problem, try running as administrator. This was not a problem for me before the latest Windows upgrade, so I have no idea what is going on.