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Participant
November 25, 2022
Question

lightroom classic assertion error after install in Win 11

  • November 25, 2022
  • 1 reply
  • 656 views

I just installed Lightroom classic on my new computer running Win 11.  When I went to open LR, I got a popup which said, "assertion error".  What is an assertion error? LR doesn't respond or come up like it should.  What is happening?

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1 reply

kglad
Community Expert
Community Expert
November 25, 2022

 


uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials