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A
Alistair A W M
Participant
October 20, 2017
Answered

Lightroom Classic CC Download error 113

  • October 20, 2017
  • 2 replies
  • 1558 views

I have tried several times to download LR 7 and keep getting the same error( see below). I have switched off my security software firewall and file scanner with no effect. How do I resolve this?

Exit Code: 113

-------------------------------------- Summary --------------------------------------

- 3 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Fatal Error '113' occurred while download

FATAL: Fatal Error '113' occurred while download

FATAL: Error occurred in download of package (Name: AdobeLightroom-mul Version: 7.0.0.1140024). Error code: '113'

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    This topic has been closed for replies.
    Correct answer Bani Verma

    Hi Al_Meldrum,

    As you have mentioned you are trying to install Lightroom 7 however it fails with an 'Error code 113', I would recommend you to refer to the following help document to resolve the issue: Troubleshoot errors using Creative Cloud log files.

    Would request you to share the log files with us as well, use the log collector tool to do so Log Collector Tool,or you may simply post the logs here in your reply.

    Let us know if this helps.

    2 replies

    A
    alanood24686402wwxy
    Participant
    June 1, 2022
    Exit Code: 113
-------------------------------------- Summary --------------------------------------
 - 3 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Fatal Error '113' occurred while download
FATAL: Fatal Error '113' occurred while download
FATAL: Error occurred in download of package (Name: AdobeAnimate21.0-mul Version: 21.0.0.35450). Error code: '113'
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 1, 2022

    exit code 113 indicates a problem connecting to adobe's servers.  there are many possible causes for that error.*

     

    but before you even start on that, for adobe animate v 21, you should be using the cc desktop app to download and install.  are you?

     

    *your default (and internet explorer, if a win user) browser needs to support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

     

    to test your default browser, check the tls 1.2 protocol, https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

    Bani Verma
    Community Manager
    Bani VermaCommunity ManagerCorrect answer
    Community Manager
    October 20, 2017

    Hi Al_Meldrum,

    As you have mentioned you are trying to install Lightroom 7 however it fails with an 'Error code 113', I would recommend you to refer to the following help document to resolve the issue: Troubleshoot errors using Creative Cloud log files.

    Would request you to share the log files with us as well, use the log collector tool to do so Log Collector Tool,or you may simply post the logs here in your reply.

    Let us know if this helps.

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