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TERRYC
Participant
February 19, 2023
Question

Lightroom Classic hangs at 90 % complete

  • February 19, 2023
  • 2 replies
  • 592 views

when LR would not start because of missing DLL (substrate and ui) I unstalles LR classic and attempted to reinstall it the new installtion hung up at 90% and did not go further

This topic has been closed for replies.

2 replies

Kanikas
Community Manager
Community Manager
February 20, 2023

Hi, 

Were you able to install Lightroom following the steps shared above?  

 

Regards 

Kanika 

kglad
Community Expert
Community Expert
February 19, 2023

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.