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jessy19834524
Participant
December 30, 2019
Question

Lightroom Classic Installer + Subscription

  • December 30, 2019
  • 1 reply
  • 406 views

Hello everyone,

 

I was told by Adobe that I needed to upgrade my computer's OS from an older Mac OS to a more recent one. The only one available to download right away was Catalina (10.15). Everything seemed fine. I then downloaded the Lightroom Classic Installer, along with the Creative Cloud installer, and no matter what I do the installer will not load. Even when checking Activity Monitor to see if it is processing, and even trying to hard install it by going into the contents of Lightroom Classic Installer and running it through Terminal, nothing works. I checked my fire walls, and even checked System Preferences to make sure it wasn't being held back by the Privacy tab.

 

I bought the Lightroom Classic + Photoshop subscription and was very eager to play around with them. Would mean a lot if we could figure this out ASAP as I have a lot of photos I need to edit!

 

Thanks again

This topic has been closed for replies.

1 reply

DelphiZoa
DelphiZoa
Participating Frequently
December 31, 2019

Hi Hopsalot,

 

To clarify, you are unable to install both Lightroom Classic and the Creative Cloud Desktop App, is that correct? Let's start with the Desktop App, because, if you can get that installed, you should be able to install Lightroom through it. You mention that the Creative Cloud Desktop App won't load; does that mean it doesn't respond at all or it stops installing at a certain percentage? I'm guessing the former, but just in case it stops at a percentage, this help document is relevant.

 

If it doesn't load at all, try the following:

Let us know if those suggestions help or if you need further assistance.

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