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Participating Frequently
March 9, 2014
Answered

Lightroom Installation Error

  • March 9, 2014
  • 1 reply
  • 1600 views

Exit Code: 7

Please see specific errors below for troubleshooting. For example,  ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s)

----------- Payload: Adobe Photoshop Lightroom 5 5.3.0.0 Adobe_Lightroom_x64.msi_5.3 -----------

ERROR: 錯誤 1714。無法移除舊版的 Adobe Photoshop Lightroom 5.3 64-bit。請聯絡您的技術支援小組。

ERROR: Install MSI payload failed with error: 1603 - 安裝時發生嚴重錯誤。

MSI Error message: 錯誤 1714。無法移除舊版的 Adobe Photoshop Lightroom 5.3 64-bit。請聯絡您的技術支援小組。

ERROR: Third party payload installer Adobe_Lightroom_x64.msi failed with exit code: 1603

-------------------------------------------------------------------------------------

How to fixed the error?

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    I deleted. And I cannot find it.


    Isokiller to confirm when you try to run the uninstaller you receive an error regarding the missing MSI file?  If this is the case then please attempt to use the Microsoft FixIt tool available at http://support.microsoft.com/mats/program_install_and_uninstall/en-us to remove the entry for Photoshop Lightroom.

    Once this is done you should be able to overwrite the existing files by reinstalling as Kglad as has suggested.

    1 reply

    kglad
    Community Expert
    Community Expert
    March 9, 2014
    isokillerAuthor
    Participating Frequently
    March 10, 2014

    My problem is installer can't find the old version adobe_lightroom_x64.msi which  I supposed to be delete some sage to save my harddisk space. Any way that I can solve the problem?

    kglad
    Community Expert
    Community Expert
    March 10, 2014

    what os?