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Participant
December 19, 2023
Question

Lightroom Installation Issue

  • December 19, 2023
  • 2 replies
  • 268 views

Could someone help me please, I've tried pretty much everything to install lightroom, nothing seems to work at all. Spent hours trying to fix it and came to no conclusion.

This topic has been closed for replies.

2 replies

Shivangi_Gupta
Community Manager
Community Manager
December 22, 2023

Hi Jordan,

We're chiming in to see if you got the issue resolved.

Let us know if you still need help. We're here for you.

Regards,

Shivangi

kglad
Community Expert
Community Expert
December 19, 2023

restart your computer 

 

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

Participant
December 19, 2023

Unfortunatley i've tried those things and haven't gotten anywhere, restarted my pc, gave permissions to the files, checked firewall etc...cc app is installed and working but when I try to update the app (on a fresh install) it just says cc update failed, along with that I cannot install lightroom, libary syncing works same with files, it's just those 2 things

 

Participant
December 19, 2023

my OS is perfectly fine along with my PC specifications, (Windows 11 latest version) 32gb ram, rtx4070 and core i9 12900kf