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Xenu007
Xenu007
Participant
June 25, 2017
Answered

Lightroom Installer Not Responding

  • June 25, 2017
  • 1 reply
  • 4120 views

Ok, I downloaded the Lightroom Installer for a trial run, but it hangs after I double click on the installer. I have to force quit the installer. I can't get past this stage, and there are no support options other than posting here.

    This topic has been closed for replies.
    Correct answer kglad

    install the cc desktop app from here, https://creative.adobe.com/products/creative-cloud  and use it to install your lr cc trial

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    June 25, 2017

    install the cc desktop app from here, https://creative.adobe.com/products/creative-cloud  and use it to install your lr cc trial

    Xenu007
    Xenu007Author
    Participant
    June 25, 2017

    That worked!

    The problem is Adobe's fault because the order confirmation email I received after purchase includes a link to the standalone download NOT a link to download via Creative Cloud, as you suggested.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 25, 2017

    do you have a subscription?

    if so, you should have been directed to that desktop app.

    if not, you need to How to convert a Lightroom CC trial to Lightroom 6

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