Lightroom Mobile showing “ Preparing your Subscription ”

Forum|Forum|2 years ago
April 19, 2023
1 reply
875 views

I just paid for my subscription and although it works on the web version of Lightroom Cloud. It keeps showing that it is Prepapring my Subscription both on my iPad and my iPhone and it has been going on for a while now. It usually gets done in a minute or two but it's been in that loop for a while now. Any help will be appreciated

Bug

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kglad

Community Expert

restart your phone.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

T

tahakhan1620Author

Participant

Hi @kglad i already restarted both my devices although the message is still showing. I also logged out from both devices and logged back in. It's still showing me the same issue.

kglad

Community Expert

did you purchase from an app store or adobe.com directly?

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