lightroom product key not working

i just paid online and dowloaded the lightroom 6

trying to install my mac after entering the key its says

"we are unable to validate this serial number for adobe lightroom"

trying to contact adobe customer care on toll free but its getting disconnecting.

is any one can help to sort out this issues.

This topic has been closed for replies.

Correct answer Ned Murphy

Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.

Serial number and activation chat support (non-CC)

Participant

Redeem_Creative_Cloud.pdf

Community Expert

i can't tell what happened when, nor what you're trying to redeem - subscription or something from the past.

Ned MurphyCorrect answer

Legend

Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.

Serial number and activation chat support (non-CC)

Legend

Hi anjaykrishna,

You may go through Error unable to validate serial number | CS6 while on of our experts will help you further.

Thanks,

Akash

Sign up