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K
krysmays
Participant
July 6, 2014
Question

lightroom trial serial number

  • July 6, 2014
  • 1 reply
  • 249 views

I tried to lightroom trial for 30 days. It ended a couple days ago, I just bought it. I typed it the serial number and it worked. But now it says i need to type in my old serial number? Please help!

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    1 reply

    Ned Murphy
    Ned Murphy
    Legend
    July 6, 2014

    It sounds like you purchased an upgrade if it is asking for the serial number from a previous version. 

    K
    krysmaysAuthor
    Participant
    July 6, 2014

    I must have. I didn't mean to. Do you know how to find my old serial number from the trial? or if the trial even had one?

    Ned Murphy
    Ned Murphy
    Legend
    July 7, 2014

    A trial version will not have a serial number.  If you purchased an earlier version at one time you might find your serial number available thru your Adobe account online.  Otherwise, you will likely have to go thru a return/refund (http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html) and then repurchase the full version.

    A grain of salt... Lightroom is one of those odd applications that no matter what I say someone will come along and correct me... I mean if I say it's red they will say it's blue... then when I say it's blue they will say it's red.

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