Lightroom trial won't update to full product with purchased pack?

Question

I had a (recently expired) lightroom trial installed on my laptop and was yet to export photos, so I didn't bother uninstalling. Instead I purchased the creative cloud photography plan pack online and yet when I attempt to open lightroom it still allows only the option to buy/enter serial code or continue trial (0 days remaining, and therefore can't develop etc.). How can I address this? Creative cloud says Lightroom is 'up to date' on my computer.

waghith · Accepted Answer

dkdkdk123, In this case please uninstall the Lightroom 5 App and re-install it using the Creative Cloud Desktop App as you purchased the Photoshop photography plan.

You can uninstall the Lightroom 5 App from below location.

Windows : Start > Control Panel > Programs and Features > Uninstall a Program.

Mac : Trash the Photoshop Lightroom 5 icon from the Applications folder in your Mac (Mac HD > Applications).

Once uninstall is done Sign out and Sign in to Creative Cloud App : click here to for instructions : Sign out, Sign in | Creative Cloud Desktop app.

If you don't have the Creative Cloud Desktop App installed, Download and install it using below link Free Creative Cloud | Download Adobe Creative Cloud free trial.

Please respond if you face any issues.

Thank you.

alekseyb2395828 · Answer

I have the same problemTried your solution and it didn't work

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